A company
or even a branch of a company can be seen
as an organic entity, where all components
are linked together in a strong, yet fragile
system. When discovering a malfunction or
just a sign of weakness within this entity,
it is crucial to carry out a thorough assessment
locating the problem area before taking
action.
An example: Low customer
satisfaction may be a result of various
things, such as inconvenient management
style, lack of cultural awareness, or bad
resource management. Instead of making a
lot of - unnecessary - changes, only the
root of the problem should be dealt with.
We often find that employees,
middle managers and senior managers do not
share the same view of the company’s
strengths and weaknesses. An issue considered
a problem by one group of people may not
be perceived as a problem by others. This
creates conflicts and friction blocking
resources and energy. We elaborate a holistic
picture of all levels of the company - pointing
out potential areas of conflict and friction.
This can help create a unified perception
of the company, allowing everybody to work
towards the same goals. In turn, this increases
both employee and costumer satisfaction.
The outcome of the assessment
is a report covering various areas, including
specific ones of particular interest to
your company. All conclusions and suggestions
are made on the basis of questionnaires
and interviews with managers and employees
at all levels of the company.
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